Utilities Consumer Advocate Regulation (Alta. Reg. 183/2018)

Alta. Reg. 183/2018

Alberta — Regulations

© Published by Alberta King’s Printer Alberta King’s Printer Suite 700, Park Plaza 10611 - 98 Avenue Edmonton, AB T5K 2P7 Phone: 780-427-4952 E-mail: kings-printer@gov.ab.ca Shop on-line at kings-printer.alberta.ca Province of Alberta Office Consolidation Alberta Regulation 183/2018 With amendments up to and including Alberta Regulation 61/2026 Current as of March 25, 2026 GOVERNMENT ORGANIZATION ACT UTILITIES CONSUMER ADVOCATE REGULATION

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Note All persons making use of this consolidation are reminded that it has no legislative sanction, that amendments have been embodied for convenience of reference only. The official Statutes and Regulations should be consulted for all purposes of interpreting and applying the law.

(Consolidated up to 61/2026) ALBERTA REGULATION 183/2018 Government Organization Act UTILITIES CONSUMER ADVOCATE REGULATION Definition 1(1) In this Regulation, (a) “electricity services” has the same meaning as in

section 1(1)(

q) of the Electric Utilities Act; (b) “Market Surveillance Ad ministrator” means the corporation continued by

section 32 of the Alberta Utilities Commission Act; (c) “regulated rate customer” has the same meaning as in

section 1(

j) of the Rate of Last Resort Regulation (AR 262/2005); (d) “Schedule” means

Schedule 13.1 to the Government Organization Act. AR 183/2018 s1;159/2024 Collection and disclosure of consumer information 2(1) The Office of the Utilities Consumer Advocate may collect, use and disclose information, including a consumer’s personal information, for the purposes of carrying out the responsibilities set out in

section 3(

c) to (

f) of the Schedule.

(2) A collection or disclosure of information referred to in this

section may occur indirectly, without the consent of the consumer.

(3) For the purposes set out in subsection (1), the Office of the Utilities Consumer Advocate is authorized to collect and use information, including personal information about a consumer, from (

a) a distributor, (

b) the Government of Canada or an agency thereof, (

c) the Market Surveillance Administrator, (

d) an organization as defined in the Personal Information Protection Act,

Section 2.1 AR 183/2018 UTILITIES CONSUMER ADVOCATE REGULATION 2 (

e) a provider, (

f) a public body as defined in the Protection of Privacy Act, (

g) a retailer, and (

h) any other persons as reasonably required to carry out the responsibilities set out in

section 3(

e) and (

f) of the Schedule.

(4) For the purposes set out in subsection (1), the bodies, organizations and persons referred to in subsection (3) are authorized to disclose information, including personal information about a consumer, to the Office of the Utilities Consumer Advocate.

(5) For the purposes set out in subsection (1), the Office of the Utilities Consumer Advocate is authorized to disclose information collected under this section, including personal information about a consumer, to (

a) a distributor, (

b) the Government of Canada or an agency thereof, (

c) the Market Surveillance Administrator, (

d) an organization as defined in the Personal Information Protection Act, (

e) a provider, (

f) a public body as defined in the Protection of Privacy Act, (

g) a retailer, and (

h) any other persons as reasonably required to carry out the responsibilities set out in

section 3(

e) and (

f) of the Schedule. AR 183/2018 s2;159/2024;142/2025 Regulated rate customer 2.1(1) The Office of the Utilities Consumer Advocate shall, after each instance of being sent regulated rate customer contact information under

section 22.1(1) of the Rate of Last Resort Regulation (AR 262/2005), contact each regulated rate customer whose contact information it was sent for the following purposes: (

a) to inquire whether the reg ulated rate customer is aware that their electricity services are being provided by a rate

Section 3 AR 183/2018 UTILITIES CONSUMER ADVOCATE REGULATION 3 of last resort provider as defined in

section 1(1)(oo.1) of the Electric Utilities Act; (

b) to educate the regulated rat e customer about the option to receive electricity services from a retailer of the regulated rate customer’s choice.

(2) The Office of the Utilities Consumer Advocate (

a) may allow a regulated rate customer to opt out of being contacted under subsection (1), and (

b) shall not contact a re gulated rate customer under subsection (1) if the regulated rate customer has opted out. AR 159/2024 s4;61/2026 Repeal 3 The Utilities Consumer Advocate Regulation (AR 190/2014) is repealed. Coming into force 4 This Regulation comes into force on the coming into force of

An Act to Empower Utility Consumers.

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Document details

Collection	Alberta — Regulations
Citation	Alta. Reg. 183/2018
Type	regulation
Volume / chapter	2018 183
Language	en
Format	pdf
Source	PROVINCIAL
Identifier	8268058cb69cdb70b0da58368492f9793d863a97

Source file is stored in the law ingest library (pdf).