Public Administration — 22 November 2006 (37th Legislature, 2nd Session)

CAP 2006-11-22

Quebec — Committees

Journal des débats (Hansard) of the Committee on Public Administration - National Assembly of Québec

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Journal des débats (Hansard) of the Committee on Public Administration

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37 th Legislature, 2 nd Session

(March 14, 2006 au February 21, 2007)

Wednesday, November 22, 2006 - Vol. 39 N° 12

Audition du président de l'Office de la protection du consommateur concernant son rapport annuel de gestion 2005-2006 conformément à la

Loi sur l'administration publique

Aller directement au contenu du Journal des débats

Table des matières

Exposé du président de l'Office de la protection

du consommateur (OPC), M. Yvan Turcotte

Discussion générale

Actualisation des lois sous la responsabilité de l'OPC

Conciliations entre consommateurs et commerçants

Taux de réussite

Taux de récidive

Taux de réussite (suite)

Taux de récidive (suite)

Secteurs d'activité ciblés par les activités de surveillance

Dossier des chefs d'accusation contre des entreprises de chauffage

Conséquences de la diminution de l'effectif de l'OPC

Résultats obtenus à la suite de l'implantation du centre d'appels

Collaboration entre Services Québec et l'OPC

Augmentation du montant des amendes perçues

Évaluation de l'efficacité du processus de conciliation

Répartition du personnel de l'OPC

Lieux de travail de l'effectif autorisé

Répartition du personnel de l'OPC (suite)

Lieux de travail de l'effectif autorisé (suite)

Coût moyen d'une conciliation

Mesures visant l'accroissement des activités de surveillance

Ententes conclues dans le secteur du recouvrement de créances

Intentions de l'OPC concernant l'intégration des personnes handicapées

Directives quant au nombre d'équivalents à temps complet (ETC)

Équilibre entre le nombre d'ETC et les objectifs de rendement de l'OPC

Recours aux projets étudiants pour les activités de surveillance

Traitement des demandes de renseignements concernant l'habitation

Types d'interventions touchant l'achat d'immeubles neufs et usagés

Ressources dévolues à la recherche

Mandat de l'OPC à l'égard des autres types de consommation

Motifs justifiant les dépenses allouées à la formation

en informatique et en bureautique

Dossier des magasins à grande surface

Nombre d'appels au sujet de l'homéopathie

Types de partenariat envisagés par l'OPC

Politique de l'OPC en matière de consommation responsable

Subventions accordées aux organismes

de protection du consommateur

Autres intervenants

Mme Rita Dionne-Marsolais, présidente

M. Alain Paquet

Mme Agnès Maltais

Mme Francine Gaudet

M. Martin Lemay

* M. Léonard Fortin, OPC

* Mme Nicole Papi

Document details

Collection	Quebec — Committees
Citation	CAP 2006-11-22
Type	committee
Volume / chapter	en travaux parlementaires commissions cap 37 2 journal debats CAP 061122.html
Language	en
Format	html
Source	PROVINCIAL
Identifier	9029ea4cacb9e46aabdfb1fd3adf270ceb016b49

Source file is stored in the law ingest library (html).