Superior Court of California, County of Orange ● 700 Civic Center Drive West ● Santa Ana, CA 92701

5bc30b29037ffd3a3111211f926f5cc3a721b8a3

California Superior Local Rules

Superior Court of California, County of Orange ● 700 Civic Center Drive West ● Santa Ana, CA www.occourts.org February 1, 2017 Court Reinstates Call Center to Assist the Public with Criminal and Traffic Cases David Yamasaki, Court Executive Officer; Hon. Kirk Nakamura, Assistant Presiding Judge; and Hon. Richard Lee, Supervising Judge of the West Justice Center open the new call center. Westminster, CA – The Superior Court of Orange County has opened a new call center to assist the public with services and information regarding criminal and traffic cases.

Assistance is available in English, Spanish, and Vietnamese by calling 657-622-8459. An automated phone system is available 24 hours per day, 7 days per week and customer service representatives are available from 8:00 a.m. to 4:00 p.m., Monday through Friday, except Court holidays. Since the center’s “soft launch” on January 11, representatives have assisted an average of customers per day. Due to severe budget cuts, the Court closed its prior call center in to redeploy staff to fill vacancies in more critical areas.

Although the Court is still in a precarious financial situation, it was able to allocate funds to open a smaller center by maintaining a high employee vacancy rate and automating services. The call center provides resources such as general criminal and traffic information, processing extensions on fines or traffic school enrollment, and reserving a date to appear in front of a judicial officer to enter a plea in response to charges. Also, callers may request to have automated reminders sent to their home or mobile phone with payment due dates and/or court hearing information.

Information and additional resources are also available online at www.occourts.org. For expedited service and information regarding individual criminal and traffic cases, the Court uses an “OC Pay Number” which is printed on the front of the violation information notice to the right of the citation number and on other Court-generated forms and notices. The “OC Pay Number” is used to access information specific to a particular case or citation online or via the automated phone system.

Superior Court of California County of Orange News Release Public Information Office Contact: Gwen Vieau, 657-622-7097 PIO@occourts.org

Document details

Collection	California Superior Local Rules
Citation	5bc30b29037ffd3a3111211f926f5cc3a721b8a3
Type	court_rule
Language	en
Format	pdf
Source	CA_LOCAL
Identifier	5bc30b29037ffd3a3111211f926f5cc3a721b8a3

Source file is stored in the law ingest library (pdf).