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a) No later than July 16, 2022, the Office of Emergency Services shall verify that technology that allows for transfers between centers, as well as between centers and public safety answering points, is available to centers and public safety answering points throughout California. (

b) No later than days after the passage of this act, the office shall do both of the following:

(1) Appoint a system director to implement and oversee the policy and regulatory framework for the technology infrastructure, coordination, and transfer of calls between 988, 911, and behavioral health crisis services. (2) (

A) Establish and convene the State Technical Advisory Board for purposes of advising the office on the following: (

i) Recommendations on the feasibility and plan for sustainable interoperability between 988, 911, and behavioral health crisis services, including the identification of any legal or regulatory barriers to the transfer of calls. (ii) The development of technical and operational standards for the system that allow for coordination with California’s system. (iii) The creation of standards and protocols for when centers will transfer calls into the “911” public safety answering points or points (PSAP), and vice versa. (

B) The board shall meet no less than quarterly until December 31, 2028. Following that date, the board may be disbanded at the discretion of the office. (

C) The board shall consist of a representative from the California Health and Human Services Agency and expert representatives, including, but not limited to, those from centers, 911, and behavioral health crisis service providers. (

c) No later than July 1, 2024, the office shall verify interoperability between and across and 988. This shall include verifying interoperability of telephone calls, texts, chats, and other similar capabilities consistent with the implementation of Next Generation 911. (

d) The office shall consult with the National Suicide Prevention Lifeline and the Substance Abuse and Mental Health Services Administration on any technology requirements for centers.