(

a) A covered water system that serves or more service connections shall have a written policy on discontinuation of residential service for nonpayment available in English, the languages listed in

Section of the Civil Code, and any other language spoken by at least percent of the people residing in its service area. A covered water system that serves fewer than service connections shall have a written policy on disconnection of residential service for nonpayment available in English, any language spoken by at least percent of the people residing in its service area, and, upon request of a customer, any of the languages listed in

Section of the Civil Code. Nothing in this

section shall be construed to prevent a covered water system from making the policy available in any other language. The policy shall include all of the following:

(1) A plan for deferred or reduced payments that is available for any customer regardless of whether they meet the conditions of subdivision (

a) of

Section 116910. The plan for deferred or reduced payments that is available to any customer regardless of whether they meet the conditions of subdivision (

a) of

Section is not required to reduce the total amount due for water service provided.

(2) Alternative payment schedules that are available for any customer regardless of whether they meet the conditions of subdivision (

a) of

Section 116910.

(3) A formal mechanism for a customer to contest or appeal a bill.

(4) A telephone number for a customer to contact to discuss options for averting discontinuation of residential service for nonpayment. (

b) The policy shall be available on the covered water system’s internet website, if an internet website exists. If an internet website does not exist, the covered water system shall provide the policy to customers in writing, upon request. (c)

(1) The board may enforce the requirements of this

section pursuant to Sections 116577, 116650, and 116655. The provisions of

Section and

Article 10 (commencing with

Section 116700) of

Chapter apply to enforcement undertaken for a violation of this section.

(2) All moneys collected pursuant to this subdivision shall be deposited in the Safe Drinking Water Account established pursuant to

Section 116590.