Hospital Fair Pricing Policies
Cal. HSC § 127430
California Statutes
(
a) Prior to commencing collection activities against a patient, the hospital, any assignee of the hospital, or other owner of the patient debt, including a collection agency, shall provide the patient with a clear and conspicuous written notice containing both of the following:
(1) A plain language
summary of the patient’s rights pursuant to this article, the Rosenthal Fair Debt Collection Practices Act (Title 1.6C (commencing with
Section 1788) of Part of Division of the Civil Code), and the federal Fair Debt Collection Practices Act (Subchapter V (commencing with
Section 1692) of
Chapter of Title of the United States Code). The
summary shall include a statement that the Federal Trade Commission enforces the federal act. The
summary shall be sufficient if it appears in substantially the following form: “State and federal law require debt collectors to treat you fairly and prohibit debt collectors from making false statements or threats of violence, using obscene or profane language, and making improper communications with third parties, including your employer. Except under unusual circumstances, debt collectors may not contact you before 8:00 a.m. or after 9:00 p.m. In general, a debt collector may not give information about your debt to another person, other than your attorney or spouse.
A debt collector may contact another person to confirm your location or to enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission by telephone at 1-877-FTC-HELP (382-4357) or online at www.ftc.gov.”
(2) A statement that nonprofit credit counseling services may be available in the area. (
b) The notice required by subdivision (
a) shall also accompany any document indicating that the commencement of collection activities may occur. (
c) The requirements of this
section shall apply to the entity engaged in the collection activities. If a hospital assigns or sells the debt to another entity, the obligations shall apply to the entity, including a collection agency, engaged in the debt collection activity.