(

a) For purposes of this section, both of the following

definitions apply: (1) “Large electrical corporation” has the same meaning as defined in

Section 3280. (2) “Significant voltage-related incident” means a deviation in electrical service voltage delivered by an electrical corporation to a customer that falls outside the standard electrical service voltage range of plus or minus percent of nominal voltage and that results in damage to customer-owned equipment, appliances, or property. (b)

(1) On or before January 1, 2027, the commission shall require each large electrical corporation to commence a study to evaluate significant voltage-related incidents across its residential, commercial, and industrial customers that resulted in damage to customer-owned equipment, appliances, or property totaling five thousand dollars ($5,000) or more.

(2) Each study shall, at a minimum, do all of the following: (

A) Evaluate associated consumer protections within the service territory of the large electrical corporation. (

B) Quantify the frequency and causes of significant voltage-related incidents that resulted in property damage, including, but not limited to, the number and geographic distribution of significant voltage-related incidents reported from January 1, 2024, to December 31, 2026, inclusive. (

C) Identify the causes of significant voltage-related incidents, including electrical grid instability, system failures, or natural disasters such as wildfires and storms, reported from January 1, 2024, to December 31, 2026, inclusive. (

D) Evaluate the impacts of, and damage caused by, significant voltage-related incidents on the large electrical corporation’s operations and service reliability and customer-owned equipment, appliances, or property, including, but not limited to, the frequency of high- and low-voltage changes by voltage class across different customer classes, including residential, commercial, and industrial customer classes. (

E) Quantify the extent of reported property damage, including total monetary claims filed, approved, and denied, to different customer classes, including residential, commercial, and industrial customer classes, resulting from significant voltage-related incidents. (

F) Evaluate any trends in customer complaints related to significant voltage-related incidents. (

G) Examine response times and management and resolution of complaints or claims related to significant voltage-related incidents that resulted in damage to customer-owned equipment, appliances, or property. (

H) Describe consumer protections from significant voltage-related incidents in the large electrical corporation’s service territory. (

I) Evaluate the adequacy of the consumer protections related to reporting and public disclosure of significant voltage-related incidents that resulted in damage to customer-owned equipment, appliances, or property. (

J) Identify current outreach and support related to significant voltage-related incidents, including, but not limited to, whether current practices adequately serve low-income, rural, and limited English proficiency customers seeking reimbursement for damage to customer-owned equipment, appliances, or property. (

c) On or before July 1, 2027, the commission shall publish hyperlinks on its internet website to the studies conducted by the large electrical corporations, and report on the studies to the Legislature. (

d) Pursuant to

Section 10231.5 of the Government Code, this

section is repealed on January 1, 2031.