) ) A-1 CREDIT RECOVERY & COLLECTION SERVICES INC. Applicant – v. –, 2023 ONSC 6667

CITATION : A-1 Credit Recovery v. Ministry of Finance, 2023 ONSC 6667 DIVISIONAL COURT FILE NO.: 406/23 DATE: 20231127 ONTARIO SUPERIOR COURT OF JUSTICE DIVISIONAL COURT Matheson, Nishikawa and Leiper JJ. BETWEEN: ) ) A-1 CREDIT RECOVERY & COLLECTION SERVICES INC.

Applicant – and – MINISTRY OF FINANCE and MINISTRY OF PUBLIC AND BUSINESS SERVICE DELIVERY Respondents ) ) ) ) ) ) ) ) )))) Andrew Faith and Emily Young , for the Applicant Mark Wiffen for the Respondents ) HEARD at Toronto: November 1, 2023 BY THE COURT: Introduction [ 1 ] The Applicant, A-1 Credit Recovery and Collections Services Inc. (“A-1”), seeks judicial review of a decision by the Respondents, the Ministry of Finance and the Ministry of Public and Business Service Delivery (“the Ministries”) disqualifying it from a request for bid (“RFB”) process at the initial evaluation stage (the “Decision”). [ 2 ] At the outset of the hearing, the court granted a motion to amend the application, on consent, to add a challenge to the decision dated Sept. 21, 2023, concluding that the applicant’s complaint about the bid was unsubstantiated (the “Complaint Decision”). [ 3 ] The RFB was to procure contracts for the successful bidders to provide debt collection services for non-tax debts owed to the Ontario government.

A-1 seeks to quash the Decision on the basis that the Ministries’ RFB process was procedurally unfair and the Decision was unreasonable. [ 4 ] The Ministries respond that the matter is a commercial procurement dispute and is not subject to judicial review. In the alternative, the Ministries submit that the Decision was reasonable, and the process was procedurally fair.

Background Facts The Request for Bids [ 5 ] On January 9, 2023, Supply Chain Ontario, a part of the Ministry of Public and Business Service Delivery (“MPBSD”) issued the RFB on behalf of the Ministry of Finance (“MOF”), seeking bidders to provide debt collection services regarding non-tax accounts receivable for the Province of Ontario. The RFB process had four stages: a. Evaluation of Qualification Response and Mandatory Requirements (the “Evaluation Stage”); b. Technical Response (“Bidder Capabilities”); c. Technical Response (“Collections”); and

d. Systems Integration Testing (“Testing”). [ 6 ] At the Evaluation Stage, the Ministries required bidders to demonstrate that they were currently registered under the Ontario Collection and Debt Settlement Services Act , R.S.O. 1990, c. C.14 (the “ Act ”) to carry on business as a collection agency in Ontario.

Subsection 4(1) of the Act provides that “No person shall carry on the business of a collection agency unless the person is registered by the Registrar under this Act .” The question on the tender form was as follows: “Are you, or the collection agency you represent, currently registered under the Ontario Collection and Debt Settlement Services Act to carry on business as a collection agency in Ontario?” [ 7 ] If bidders could not demonstrate compliance with this requirement, they would be disqualified and their bid would not proceed through the remaining steps in the RFB process. [ 8 ] The expiry of a registration and renewal process is addressed under the s. 13(1) of the Regulation under the Act : 13(1) Every registration expires on the date shown on the certificate of registration unless an application for renewal of registration in a form approved by the Registrar, together with the fee established by the Minister, is filed with the Registrar prior to the date of expiry: General Regulation R.R.O. 1990, Reg. 74 under the Collection and Debt Settlement Services Act.

A-1 Credit Recovery’s Bid and the Disqualification Decision [ 9 ] A-1 is a collections agency that recovers debts on behalf of its clients. On February 8, 2023, A-1 submitted a bid in response to the Ministries’ RFB. A-1 was later informed that it was disqualified at the Evaluation Stage for failing to demonstrate that it was registered under the Act . [ 10 ] In its bid, A-1 had stated that it was validly registered under the Act and submitted two documents that together purported to show that it was “currently registered”.

The first document was a Business Registration Certificate which expired on February 6, 2023, three days before the bid submission deadline. [ 11 ] The second document was an email exchange in December of 2022 between A-1 and another branch of MPBSD. The exchange included an email from A-1 explaining how the timing of its year-end meant that A-1 could not fulfill the renewal requirements by the expiry date shown on its certificate.

The registrar responded to the email, granting A-1 an extension of time to March 30, 2023 to submit its financial statements, as required to renew its registration (the “Email Extension”). In its bid submission, A-1 representatives had typed at the top of the Email Extension, “Please see below email whereby Ontario Collection License has been extended to March 31, 2023 (due to timing of year-end and financial statements).” [ 12 ] The wording of the Email Extension from the registrar referred only to an extension for A-1 to file its financial statements, and an invitation for A-1 to arrange to pay its fee.

The Email Extension was silent as to whether the fee had been paid and the status of A-1’s certificate pending delivery of its financial statements. A-1 Attends a Debriefing Meeting [ 13 ] On May 30, 2023, MPBSD advised A-1 in writing that its bid was unsuccessful and named the four successful bidders to whom contracts had been awarded. The letter did not give reasons but advised that A-1 could request a debriefing meeting to receive feedback on its submission. [ 14 ] As provided in the letter, and s. 1.5.4 of the RFB, A-1 requested a debriefing meeting.

MPBSD provided A-1 with a “Debriefing Document” which stated that at the Evaluation Stage, A-1 had failed the mandatory requirement to show that it was registered under the Act because, “[T]he evidence provided showed that the license had expired with the Registrar.” [ 15 ] On June 6, 20203, staff from the Ministries held a debriefing meeting with representatives from A-1. A-1 representatives recorded the meeting, which was held by videoconference, without giving notice to the other participants.

The Motion to Strike out the Affidavit [ 16 ] In its application record, the Applicant included the affidavit of Iain Coffey, co-Chief Executive Officer of the applicant, affirmed August 11, 2023. The respondents moved to strike it out, or, in the alternative put forward a responding affidavit. [ 17 ] The affidavit largely consists of evidence that is not permitted in an application for judicial review, as summarized in 'Namgis First Nation v. Canada (Fisheries and Oceans) , 2019 FCA 149 , at para. 10 . Further, the exhibits include documents that are already in the record of proceedings.

Those exhibits need not be resubmitted. [ 18 ] The applicant’s focus is on one exhibit – an unofficial transcript of the debriefing meeting of June 6, 2023 and the related affidavit evidence. The applicant submits that the transcript and related evidence are relevant to a breach of procedural fairness and that the transcript records the reasons for the Decision. This is disputed. We conclude that even if the entire affidavit was admitted, it would not change the outcome of this application for judicial review. Therefore, we need not rule on each paragraph and exhibit.

A-1 Disputes the Decision to Disqualify [19] On June 23, 2023, A-1 submitted a complaint to the MPBSD’s bid dispute process. After the notice of application for judicialreview was filed, MPBSD considered the complaint. On September 21, 2023, it dismissed the complaint and confirmed the decision todisqualify A-1 (the “Complaint Decision”). The Issues [20] The issues on this application are: a. Should the Court grant leave to amend the notice of application to include the result of the bid dispute process? b. Is the Decision by the Ministries reviewable? c. If so, was the Ministries’ Decision reasonable? d.

Was the bid process and the dispute resolution process procedurally fair? Is the Decision by the Ministries Reviewable? [21] The Ministries take the position that the Decision is not subject to judicial review because it is a contractual decision andtherefore private in nature, as opposed to the exercise by a public body of “a power central to the administrative mandate given to it byParliament”: Highwood Congregation of Jehovah’s Witnesses (Judicial Committee) v. Wall, 2018 SCC 26, [2018] 1 S.C.R. 750, at para.14; Khorsand v. Toronto Police Services Board, 2023 ONSC 1270 (Div.

Ct.), at para. 37. [22] Courts have traditionally considered the process of awarding government contracts for goods and services to be a commercialmatter governed by private law: 2169205 Ontario Inc. o/a Lefroy Freshmart v. Liquor Control Board of Ontario, 2011 ONSC 1878, 278O.A.C. 207 (Div. Ct.), at para. 24. See also: Grascan Construction Ltd. v. Metrolinx, 2017 ONSC 6424 (Div. Ct.), at paras. 91, 104;Wauzhushk Onigum Nation v. Ontario (Minister of Finance), 2019 ONSC 3491 (Div. Ct.) at para. 108.

Where there are no statutoryprovisions or regulations which prescribe how the government agency is to go about entering into the contract in question, the decision toaward a contract is not properly a subject for judicial review: St. Lawrence Cement Inc. v. Ontario (Minister ofTransportation) (1991), (ON SC), 3 O.R. (3d) 30 (Div. Ct.). [23] However, in Bot Construction v. Ontario (Minister of Transportation) (2009), (ON SCDC), 99 O.R. (3d)104 (Div.

Ct.) at para. 21, this Court found that “where government procurement decisions are authorized or constrained by statues, rulesor regulations” a contract may sufficiently engage the public interest such that judicial review is appropriate.

In that case, judicial reviewwas found to be warranted because of the following factors: the contract award had public interest implications beyond the interests ofthe contracting parties, such as the construction of public roads and the fairness and integrity of the process; the implications on theCanadian steel industry and the road construction industry in Ontario; the expenditure of substantial public funds; and the limitation ofthe bidder’s private law remedies.

On appeal, the Court of Appeal reversed this Court’s decision on other grounds but specifically leftopen the issue of the availability of judicial review as a remedy with respect to the tendering process for government procurementcontracts. [24] In Air Canada v. Toronto Port Authority, 2011 FCA 347, [2013] 3 F.C.R. 605, at para. 60, Stratas J.A. identified a number offactors as relevant to determining “whether a matter is coloured with a public element, flavour or character sufficient to bring it withinthe purview of public law” for the purposes of judicial review.

Those factors include: the character of the matter for which review issought; the nature of the decision-maker and its responsibilities; the extent to which the decision is founded in and shaped by law asopposed to private discretion; the body’s relationship to other statutory schemes or parts of government; the extent to which a decision-maker is an agent of government or directed/controlled by a public entity; the suitability of public law remedies; and the existence ofcompulsory power over the public at large or over a defined group. [25] In Thales DIS Canada Inc. v. Ontario, 2022 ONSC 3166 (Div.

Ct.), (leave to appeal granted), this Court applied the AirCanada factors and found that the request for bids in that case was reviewable. By contrast, in Astro Zodiac Enterprises Ltd v. Board ofGovernors of Exhibition Place, 2022 ONSC 1175 (Div. Ct.), at paras. 29-36, this Court found that an application of the Air Canadafactors led to the conclusion that the matter was a private contract dispute. [26] Applying the Air Canada factors to the circumstances of this case, we find that the matter is a private contract dispute towhich public law remedies are not suitable: (

a) The character of the matter for which review is sought. The procurement was for the collection of non-tax related debtsowed to Ministries within the Ontario government. The successful bidders are assigned collection accounts and receive a fixedcommission when those accounts are collected. While the amounts to be collected could be significant, this is at MOF’s discretion. Thesuccessful bidders exercise no discretion as to what accounts are collected, and their actions are effectively invisible to the public, otherthan those individuals whose debts are assigned to collection. (

b) The nature of the decision-maker and its responsibilities. The MOF is a government Ministry but is not an administrativebody like a court or tribunal exercising statutory decision-making powers. (

c) How much a decision is founded in and shaped by law rather than private discretion. While the RFB was issued pursuant tothe Procurement Directive, which is mandatory, there are no specific statutes or regulations which direct how the MOF is to contractwith collection agencies. Moreover, the Minister of Finance (and not the successful bidders) has the discretion to determine that all orpart of a debt owed to it is uncollectible: Financial Administration Act, R.S.O. 1990, c. F.12, s. 5(1).

(

d) The Board’s relationship to other statutory schemes, or as an agent of government or directed or significantly influenced bya public entity. The MOF is a public entity. However, the contracted service of debt collection arises in various business settings and isfar from unique to the government. (

e) The suitability of public law remedies. A-1 seeks not only to quash the Decision but also the award of contracts to the foursuccessful bidders. This demonstrates that the dispute would be better addressed by civil remedies, which A-1 would be able to pursuewithout impacting contracts already awarded to third parties. (

f) The existence of compulsory power. A-1 was not compelled to make a bid and did so voluntarily. Its disqualification from theRFB process does not impact its ability to otherwise carry on business. (

g) An “exceptional” category of cases in which the conduct has attained a serious public dimension. No such circumstancesexist in this case. [27] We therefore conclude that this dispute is not subject to judicial review. However, we have also considered the other issues,concluding that the applicant has not shown, in any event, that the Decision was unreasonable or the process procedurally unfair.

Was the Decision by the Ministries Reasonable? [28] The parties agree that to the extent that judicial review is available in these circumstances, the presumptive standard ofreview, reasonableness, applies to the Decision to disqualify A-1: Transdev Canada Inc. v. The Regional Municipality of York, 2023ONSC 135 (Div. Ct.) at paras 34-35; Canada (Minister of Citizenship and Immigration) v.

Vavilov 2019 SCC 65, at para. 25. [29] A-1 submits that it should not have been disqualified because the error made is “clear as day.” It submits that when theexpired certificate and Email Extension are read together, they are capable of only one

interpretation, that A-1 was registered in goodstanding at the time of its bid submission. Alternatively, A-1 submits that if its materials were ambiguous, the Ministries ought to haveverified with the registration branch of MPBSD that A-1’s registration was in good standing, pursuant to the terms of the RFB whichgranted the right to verify or seek clarification and supplementary information relating to verification. [30] We disagree.

The decisionmaker who reviewed the documents submitted by A-1 could reasonably have concluded that itscertificate of registration was expired and that at its highest, the Email Extension established that A-1 was taking steps, which were notyet finalized, to renew its registration. The Email Extension granted an extension to provide financial statements and included a methodto submit the required fee. However, the Email Extension did not explicitly confirm that A-1’s certificate was going to be renewed, orthat A-1’s registration would be in force as of the date of expiry shown on the certificate.

The plain wording of the Email Extension specified that payment and delivery of the financial statements would be required to renew the registration. Although A-1 was eventuallygiven a certificate on June 5, 2023 that showed an issued date of February 6, 2023, during the Evaluation Stage, the status of itsregistration was not clear. [31] While there may have been more than one way to read the documents that A-1 submitted, including as urged by A-1, theconclusion drawn by the Ministries here cannot be said to be unreasonable.

Tenders for multi-million-dollar contracts using publicmoney require attention to detail and adherence to technical requirements. The Ministries’ finding that the documentation fell short ofestablishing valid registration as of the submission date was not unreasonable. [32] Further, the RFB did not require the Ministries to rectify any ambiguity on A-1’s behalf at this step in the process. TheEvaluation Stage was the first step in a detailed tendering process which required the Ministries to act fairly toward all bidders.

Beforesubmitting its bid, A-1 could have clarified the status of its registration or asked follow-up questions. However, it did not do so. [33] Had we considered the transcript from the debriefing meeting, its content would not have altered our finding that the Decisionwas reasonable. The focus at the debriefing meeting was on the deficient proof of registration.

At the meeting, the Ministries’representatives also pointed out that the content of the emails only confirmed an extension of time for providing financial statements.This limited information, in combination with the expired certificate of registration, led to A-1’s disqualification and is in line with thebrief reasons given in the Debriefing Document. [34] The Complaint Decision similarly focused on the Evaluation Stage and the documents that A-1 had provided.

The AssistantDeputy Minister who reviewed the complaint concluded that A-1 had failed to demonstrate it was currently registered either bysubmitting “documentation or proof by way of an unexpired certificate of registration, or documentation or proof that it had applied forrenewal of its registration and had paid the required fee.” [35] These were reasonable requirements, grounded in the Act and the Regulation as to what constitutes and demonstrates validregistration.

The Dispute Resolution Decision was responsive to the complaint and concluded that the initial disqualification decisionwas reasonable in the circumstances. We agree. Accordingly, had we found that the decisions in this matter were reviewable, we wouldhave found both decisions to be reasonable. Was the Process Adopted by the Ministries Procedurally Unfair? [36] A-1 also submits that the Ministries adopted a procedurally unfair process by arbitrarily revising the registration criteria andrequiring that A-1 submit a valid certificate of registration.

A-1 submits that this amounts to adopting a “non-existent” requirement aboutwhich A-1 did not have notice. In doing so, A-1 submits that the Ministries breached their duty of fairness in tendering for procurementcontracts as recognized in Cougar Aviation Ltd. v. Canada (Minister of Public Works and Government Services), (FCA) at para. 27.

[37] Given the commercial context, the duty of procedural fairness owed to participants in a government tendering process tends tofall toward the lower end of the spectrum: Airbus Helicopters Canada Limited v. Canada (Attorney General), 2015 FC 257 atpara. 116. [38] We do not agree that the Ministries changed the criteria for A-1 to establish its registration was valid.

At both levels ofdecision, the evidence in the record establishes that all the documents submitted by A-1 were considered, and that they were found to beinsufficient. [39] In the reasons provided in the dispute resolution letter the Assistant Deputy Minister described two methods available to A-1to prove current registration: a. By submitting documentation or proof by way of an unexpired certificate of registration, OR b.

Documentation or proof that it had applied for renewal of its registration and had paid the required fee. [33] We find no breach of A-1’s right to procedural fairness during the RFB process or in the dispute resolution process. Conclusion [34] The motion to amend the notice of application is granted. [40] The application for judicial review is dismissed.

Costs are awarded to the Respondent in the agreed-on amount of $15,000, allinclusive. [35] We recognize all counsel for the quality of their written materials and oral advocacy. ___________________________ Matheson J. ___________________________ Nishikawa J. ___________________________ Leiper J. Date: November 27, 2023 CITATION: A-1 Credit Recovery v. Ministry of Finance, 2023 ONSC 6667 DIVISIONAL COURT FILE NO.: 406/23DATE: 20231127 ONTARIO SUPERIOR COURT OF JUSTICE DIVISIONAL COURT Matheson, Nishikawa and Leiper JJ. BETWEEN:

A-1 CREDIT RECOVERY & COLLECTION SERVICES INC. Applicant – and – MINISTRY OF FINANCE and MINISTRY OF PUBLIC AND BUSINESS SERVICE DELIVERY Respondents REASONS FOR JUDGMENT THE COURT Date of Release: November 27, 2023